Last updated: 8 September 2026
This policy explains what the Gulf Bot mobile application and the website at gulfbot.app (together, the "Service") collect from you, why, and what control you have over it. The Service is operated by StartEx Global ("we", "us").
By creating an account or using the Service, you agree to this policy. If you do not agree, please do not use the Service.
1. Information you give us
Most of Gulf Bot works without an account. You can browse services, read country guides and use every calculator without registering or telling us anything about yourself.
You give us information only when you choose to do the following:
| When you | We receive |
|---|---|
| Create an account | Your name, email address, phone number and password |
| Send a service or consultation request | The service selected, the country and business type, and the description you write |
| Open a support ticket | The subject and message you write |
| Contact us on WhatsApp or email | Your phone number or email address and whatever you send us |
Passwords are stored by our server in hashed form. Nobody at StartEx Global can read your password.
2. Information stored on your device
The app keeps a small amount of data in your device's local storage so it works smoothly and remembers your session:
- Sign-in token — keeps you signed in between visits.
- Your basic account details — your name, shown in the app interface.
- Saved calculations and draft requests — so nothing is lost if you are offline; unsent requests are uploaded when you reconnect.
- Your appearance preference and whether you have seen the welcome screen.
This data stays on your device. Clearing the app's storage, or uninstalling the app, removes it. Saved calculations are never uploaded to our servers.
3. Information collected automatically
Like any website or online service, our servers at api.gulfbot.app keep standard technical logs when the app communicates with them. These records include:
- Your IP address, and the approximate region it indicates
- The date and time of each request
- Which part of the service was requested, and whether it succeeded
We use these logs to keep the service running, diagnose faults, and detect abuse such as automated attacks or attempts to break into accounts. They are not used to build a profile of you or to track you across other apps or websites, and they are not shared for advertising.
4. What we do not collect
Gulf Bot does not collect, request or transmit:
- Your GPS or precise location
- Your contacts, photos, camera, microphone or files
- Payment card details — we do not take payments in the app
- Advertising identifiers; the app contains no advertising
We do not sell your personal information, and we do not share it with advertisers or data brokers.
5. How we use your information
- To create and secure your account and keep you signed in.
- To respond to the service requests and support tickets you send us, which may include a consultant contacting you by phone, WhatsApp or email.
- To send you notifications about the status of your requests.
- To operate, maintain and improve the Service, and to detect and prevent abuse.
- To meet legal, tax and regulatory obligations that apply to us.
We do not use your information to make automated decisions that produce legal or similarly significant effects about you.
6. Who we share it with
We share your information only where necessary:
- Within StartEx Global — consultants who handle your request.
- Our hosting and infrastructure providers — who store the data on our behalf under contract, and may not use it for their own purposes.
- Government authorities, registries and free zones — only where you have asked us to act for you in a company formation, visa or licensing matter, and only the information that process requires.
- Where the law requires it — for example, a valid court order or regulatory demand.
If our business is sold or reorganised, your information may transfer to the new owner, who will remain bound by this policy.
7. Third-party services
Contacting us through the in-app WhatsApp buttons opens WhatsApp, which is operated by Meta under its own privacy policy. Anything you send there is governed by that policy, not this one.
8. How long we keep it
- Account details — while your account is open, and for up to 12 months after you close it.
- Service requests and support tickets — for up to 6 years, since records of company formation and licensing work must be retained for legal, tax and audit purposes.
- On-device data — until you clear the app's storage or uninstall it.
9. Security
All traffic between the app and our servers at api.gulfbot.app is encrypted in transit using TLS (HTTPS). Passwords are stored only as salted hashes and are never held in readable form. Access to customer records inside StartEx Global is limited to staff who need it.
No system is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and tell us promptly if you believe your account has been accessed without your permission.
10. Your rights
You can ask us to:
- Give you a copy of the personal information we hold about you.
- Correct anything that is inaccurate or out of date.
- Delete your account and personal information, subject to records we must keep by law.
- Stop using your information for a particular purpose.
Email info@startexgbc.com and we will respond within 30 days. We may ask you to verify your identity first.
Deleting your account
To delete your Gulf Bot account, email info@startexgbc.com from the address registered to the account, with the subject line "Delete my account". Once we have confirmed it is you, we will permanently delete your account and the personal information attached to it within 30 days.
Two things to be aware of. Records of completed company formation, licensing or visa work are kept for the period described in section 8, because we are legally required to retain them; these are separated from your account and are not used for any other purpose. And data held only on your own device is not affected by this request — uninstalling the app or clearing its storage removes it.
Depending on where you live, you may also have the right to complain to a data protection authority.
11. Children
Gulf Bot is a business service intended for adults. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
12. International transfers
We operate across the GCC and may process your information in countries other than the one you live in. Where we transfer information internationally, we take steps to ensure it remains protected to the standard described in this policy.
13. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top will change, and significant changes will be announced in the app. Continuing to use the Service after a change means you accept the updated policy.
14. Contact us
Questions about this policy or about your information:
- StartEx Global
- Email: info@startexgbc.com
- WhatsApp: +91 90610 42003
- Web: gulfbot.app